RECEIVING & REFUND POLICY
'RECEIVING' refers to delivery and mailing services
Duration from the shipped out date or upon receiving email notification about the order has been processed.
|📍 SINGAPORE, DELIVER TO MAIL-BOX:||2 - 5 working days*|
*May take longer for "Non-Standard / Bulky" sized item as items is send out only on Monday and Wednesday (whichever come next). Alternative, you can choose Standard Doorstep Delivery.
There is an indication on specific product page to identify them.
| 📍 SINGAPORE, DOORSTEP DELIVERY:
FREE DELIVERY with min. order of $33
|2 - 3 working days (Stardard)|
|✈ MALAYSIA & INDONESIA
(West/Central/East Java, Jakarta, Bali, Aceh) AT FLAT RATE S$13.00:
FREE INTERNATIONAL DELIVERY with min. order of S$150
|5 - 10 calendar days, depending on destination and customs clearance|
CONTACT US for other countries which is not stated above.
LOST OF MAIL
For Singapore Address:
Ensure the delivery address and phone number you provided at checkout was correct. If you have entered the wrong address, we will wait for SingPost to return the mail (provided that the person whom it was wrongly delivered to was honest enough to return it) and you will need to bear the postage cost for re-delivery.
If all else fails and you are positively sure your mail has been lost, please file a claim with Singapore Post and liaise directly with them by sending them feedback.
Unfortunately, we can’t offer you a refund for lost of mail. This applies to all orders we have mailed out using:
- Normal Mail (Singapore)
- SmartPac (Singapore)
- International Delivery (Other countries)
We have no control over what happens to your mail during delivery. The tracking number provided by SingPost is proof that we have mailed out your orders, and we are not held responsible for lost mail, wrong address provided or wrong phone number given for tracking.
For other countries:
Lost mail for an overseas address is to liaise directly with our sales team.
TRACK OF MAIL
The tracking number is sent through email. Alternatively, Login to your store account and select the order number. The track button is shown when you opted for receiving method with a tracking number. These options are available at the check-out page. Our carrier Singapore Post (local) and other International Couriers may take up to 24 - 48 hours to update on their site after the parcel is collected/shipped out.