FREQUENTLY ASKED QUESTIONS

PRODUCTS FAQs

SIWAK NOIR

Q1. What can I do when there is mold on my Siwak or Holder?
Ans: When you decide to use the Siwak after it was not used for a long time and discover mold growth, there are these following options:

If the mold is just at the outer layer, it is sufficient to wash it off. However if the mold has reached the core of the Siwak, you just need to cut that part off.

If there is mold inside the holder, you can try to wash it off. But if the mold is deeply inside the bamboo, we recommend not using the holder anymore.

Therefore it is important to keep the holder and Siwak dry at all times.


Q2. How can I prevent mold growing inside the Bamboo Holder?
Ans: Siwak Noir provides every single holder with a small hole at the bottom to help prevent this. This allows air to access the holder, and not making it air-tight. Even though they reduced the change of mold growth, you are highly recommended to not place the Siwak back in the holder while it’s wet. If the holder gets wet, you should dry it before putting it away. And of course using the Siwak on a regular base helps preventing mold to grow because this way it does not sit still in a dark and cool place.


Q3. How long does the Siwak last?
Ans: This depends on how often the Siwak is used. The more you use the Siwak, the sooner you need to cut off the used part. However Siwak Noir do not recommend using the same Siwak for more than 10 months.

READ MORE ON BAMBOO HOLDER◥


GENERAL SIWAK CARE

Q1. Do I have to peel the outer layer and how long does one stick last before it reaches the end? Does it have an expiration date?
Ans: In order to get to the bristles, peel approximately 1cm of the outer layer to reveal the fibers. You can use a knife or scissors to cut your miswak.

Each miswak is approximately six fresh brushes, and it really depends on how often you cut it. If you cut yours once a day, one stick should last you approximately one week.

If you cut it only when the bristles loses its freshness (about 4-5 uses, depending on your lifestyle), this way it should last you more than one week. If you are travelling and there is no water access to rinse it, we highly recommend to cut the used bristle before storing.

It doesn't expire, but it does lose freshness over time. Because it's a natural product and reacts to its surroundings, it may dry up or get too moist so it's best to use it within 1 month of purchasing it.


Q2. How often should I use the Miswak?
Ans: You can use it as often as you like - it works great in between meals, before each solah and on the go since you don't need water or toothpaste.


Q3. Where should I store it?
Ans: To keep your miswak fresh, store it in a dry environment where it can breathe, away from sunlight. Avoid keeping it in the bathroom as it is highly absorbent. Miswak Holder/Case that is with ventilation holes perfect for storing the miswak on the go.


Q4. I heard that freezing the miswak preserves it, is that true?
Ans: Some people like to freeze their miswaks to keep them fresh for later use, but this isn't necessary if they are vacuum sealed.


Q5: Is it more effective than a toothbrush?
Ans: Studies have shown that the miswak produces as good, if not better, results than a toothbrush and toothpaste. However, you should always consult with your doctor or dentist about the best oral care option for you.


Q6: Can I use my own miswak with the existing miswak holder/case?
Ans: The miswak holder/case is designed to hold miswaks of a certain diameter and length to allow for maximum portability, so as long as your miswak fits in the case, there shouldn't be a problem. You'll have to make sure it's the right length, diameter and straightness.


ROYAL MISWAK

FAQ source from product founder's website.

Q1. How can avoid mold growth on my Miswak?
Ans: As with all organic products, keeping a miswak in a damp and air-tight environment will lead to mold growth. Therefore, it should be noted that the tube is meant to preserve the quality of the miswak before it is opened and not to be used as a carrying case. If you wish to use the tube as a carrying case we only recommend doing so for temporary periods and only if the miswak is completely dry. You may either let the miswak dry, cut off the wet tip, or simply use the tube without closing the cap. On another note, to get the best performance out of your miswak, you should keep it out so it may breathe. This will ensure that remains as clean fresh as possible and even start to develop a sweetness to its taste.

Q2. What do I do if my Miswak has mold on it?
Ans: The mold is actually completely harmless. So if the mold has only formed on the surface of the miswak, you can simply wash it off and continue using your miswak. However, if the mold has started to grow deep into the miswak, then we recommend cutting the moldy portion off or just throwing the miswak away.

READ MORE - INSTRUCTIONS◥


SWEET SUNNAH

READ ME
*The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a health care professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

Q1. How is Black Seed used?
Ans: Black seed can be used in many ways. As a dietary supplement, Sweet Sunnah recommend one teaspoon once or twice a day. The oil can be mixed into any cold liquid or yogurt. It can also be applied topically to dry to severely dry skin or topically as a scalp ointment. The herb can be mixed with any hot or cold beverage or food. It can be used as a spice in vegetable or meat recipes. The benefits are obtained through whichever way you choose.


Q2. Are there any side effects?
Ans: Black seed is a safe and effective herb that can be used by almost anyone. No irritations or side effects are caused when the right dose is correctly applied. Its benefits are obtained through consistent use,the effects are medium to long term. Black seed should not be taken by pregnant women.


Q3. Do I have to be sick to take Black Seed?
Ans: Absolutely not! Nowadays because our food is more and more denaturalized, our bodies are full of free radicals which produce cancer. Since our bodies are not able to synthesize thereby making Black seed an important addition to our diet. Black seed also contains "body healthy"- beta carotene.

READ MORE -  SWEET SUNNAH◥


BE BEARDIFUL

Q1. How is the beard care products selected?
Ans: We, Sunnah One-Stop Store is very careful when selecting the beard care products to sell. Ensuring there is no prohibited ingredients or process that is against Islam - safe for all, including Muslim.

Beard Organics LLC. only use organic ingredients that moisturizes the skin while nourishing the beard. This is important to care for your skin and beard. NO
 harsh chemicals, dyes, and additives.


Q2. Do your Beard Care products help to grow beard?
Ans: The beard care products we've chose promote a healthier skin under the beard and a healthier beard. It definitely helps grow the beard when oiled regularly.


Q3. What ingredients do Beard Organics LLC. use?
Ans: The Beard Organics formula is simple and composed of a special carrier oil base that is then mixed with essential oils for a lightly scented beard oil blend. They are all natural and organic ingredients which guarantees the highest quality and purity.

The base ingredients that they use are:

  • Jojoba oil which moisturizes without leaving a greasy residue.
  • Grapeseed oil which reduces brittleness while adding sheen and shine.
  • Argan oil which reduces dryness and itchiness.
  • Avocado oil provided essential vitamins and nutrients to help moisturize your beard and skin.


Due to its low availability and high cost, most beard oil brands use a nasty synthetic Argan alternative that causes outbreaks. Beard Organics only uses pure organic Argan oil to keep your skin fresh, clean, moisturized and looking its best.

Beard Organics finish off the beard oil blend with pure essential oil. Most essential oils on the market are full of chemicals that dilute the oil and wreak havoc on your skin. Beard Organics only use organically grown and harvested 100% pure essential oils.


Q4. Where should this be stored?
Ans: They come in amber glass bottles and it is still recommended to be stored away from direct sunlight to extend shelf life.


Q5. How long do your Beard Oil last when apply daily? 
Ans: It should be used within 6 months once opened.


Q6. What is the difference between Beard Oil and Beard Balm?
Ans: Oils are always more absorbent by your skin than balms and because of its liquid state it's easily applied to the roots of the beard and skin underneath. Beard Oils for this reason contain all the necessary blend of oils at the right formula to prevent any breakouts for acne prone skins and to strengthen and moisturize the beard at its root.


Q7. Is it recommended to apply Balm after the beard is oiled? And why?
Ans: Beard Balms on the other hand provide a protective barrier that seals in the moisture when applied after the beard oil. The other benefit to the beard balm that the beard oil cannot do is that it can help sculpt and control the beard avoid any loose hair strands to give you a well groomed and polished look.


Q8. Is it okay to use different types of Beard Oils in a day?
Ans: Our beard oils contain zero essential oils so there aren't any risk of rashes or burns if used excessively. Our beard oil bases are all the same containing all the necessary carrier oils. The key difference between our beard oils is the natural phthalate free fragrance blend. The prices of our oils differ when based on the key ingredients of these fragrance blends. So there's no harm in using all of our beard oils in the same day. However, the fragrance blend / contamination might not end up so pleasing to the nose. So with that in mind, we wouldn't recommend it.


Q9. If I can't grow a beard, is there a right way that I could shave and jumpstart the beard growth?
Ans: It's a complete myth that shaving your beard or any part of your body would increase the hair growth process (this has been proven by numerous studies). In fact, shaving can cause ingrown hairs and split ends in your beard so we would never advise to shave so that you can grow a fuller beard.

If one is growing their beard for the Sunnah (Following the Footsteps of the Prophet Muhammad peace and blessing be upon him) Then one should realize that Allah does not look at your appearance, the length of your beard - how full it is or if one can only grow a few strands of hair - To Allah, it's your intention that counts. So if your intention is to grow your beard for purposes of Sunnah, Then understand that if you do not shave, and have only a few strands of hair or a "patchy" beard, it is no different than having a completely full beard InShaAllah. For the Sunnah is to "Trim the moustache and let the beard grow" There is a huge difference between letting your beard grow and forcing it to grow. This does not mean however that one should not maintain it. The Messenger of Allah Sallallahu 'Alayhi wa Sallam (peace and blessings of Allah be upon him) was in the mosque when a man came in with unkempt hair and beard. The Messenger of Allah Sallallahu 'Alayhi wa Sallam (peace and blessings of Allah be upon him) motioned with his hand that he should be sent out to groom his hair and beard. The man did so and then returned. The Messenger of Allah Sallallahu 'Alayhi wa Sallam (peace and blessings of Allah be upon him) said, “Isn’t this better than that one of you should come with his head dishevelled, as if he were a shaytan?” [Malik]

RECEIVING AND REFUND POLICY

'RECEIVING' refers to delivery and mailing services

DURATION STANDARD

Duration from the shipped out date or upon receiving email notification about the order has been processed.

 📍 SINGAPORE, DELIVER TO MAIL-BOX: 2 - 5 working days*
 *May take longer for "Non-Standard / Bulkysized item as items is send out only on Monday and Wednesday (whichever come next). Alternative, you can choose Standard Doorstep Delivery.

There is an indication on specific product page to identify them.
 📍 SINGAPORE, DOORSTEP DELIVERY:
FREE DELIVERY with min. order of $33
2 - 3 working days (Stardard)
 
✈ MALAYSIA & INDONESIA
(West/Central/East Java, Jakarta, Bali, Aceh) AT FLAT RATE S$13.00:
FREE INTERNATIONAL DELIVERY with min. order of S$150
5 - 10 calendar days, depending on destination and customs clearance


CONTACT US for other countries which is not stated above.
 


LOST OF MAIL

For Singapore Address:
Ensure the delivery address and phone number you provided at checkout was correct. If you have entered the wrong address, we will wait for SingPost to return the mail (provided that the person whom it was wrongly delivered to was honest enough to return it) and you will need to bear the postage cost for re-delivery.

If all else fails and you are positively sure your mail has been lost, please file a claim with Singapore Post and liaise directly with them by sending them feedback.

Unfortunately, we can’t offer you a refund for lost of mail. This applies to all orders we have mailed out using:

  • Normal Mail (Singapore)
  • SmartPac (Singapore)
  • International Delivery (Other countries)

Disclaimer
We have no control over what happens to your mail during delivery. The tracking number provided by SingPost is proof that we have mailed out your orders, and we are not held responsible for lost mail, wrong address provided or wrong phone number given for tracking.

For other countries:
Lost mail for an overseas address is to liaise directly with our sales team.


TRACK OF MAIL

The tracking number is sent through email. Alternatively, Login to your store account and select the order number. The track button is shown when you opted for receiving method with a tracking number. These options are available at the check-out page. Our carrier Singapore Post (local) and other International Couriers may take up to 24 - 48 hours to update on their site after the parcel is collected/shipped out.


PROOF OF MAIL

In cases that mail is lost, you are able to request for the video clip of proof that we have mailed your order in the post box. The video clip is available up to 14 days from the despatch of your order and after which it will be deleted in our stored data.


DAMAGED AND FAULTY ITEMS

All orders are well packed and secured from causing any damage before dropping your order in the post box, therefore it is extremely unlikely that your package will arrive damaged. However, in the event that something unfortunate has happened, we will do a refund or replace faulty or damaged products on a case-by-case basis reported within 14 days from the dispatch of your order. The total value of the refund will equal the total cost of the goods purchased excluding mailing fees. A refund will be made in the same form that you originally paid for your order as soon as possible upon receipt of the damaged/faulty products you have returned.
PAYMENT METHODS
Operation hours
Monday - Thursday
9:00 a.m. to *5:30 p.m.
Fri, Sat & Sun Closed

*Out of operating hours response are of a kind gesture and may take a longer time to respond.
 

Bank Transfer / PayNow (Singapore)
Bank transfer and PayNow is adopted to avoid any card fees incurred when using card payment. In doing so, we ensure that you will have the best rates possible when making a purchase with us.

Payment instruction is provided after an order is successfully submit at checkout page and customer has access to view the instruction again on their order confirmation email.

Card Payment (Singapore & Other Countries)
We understand that customers may sometimes prefer the convenience of paying for their purchases using their card (Visa, MasterCard). As such, we accept Card payment in addition to the more popular options of payment such as using Bank Transfer or PayNow – Customers wanting to help us to avoid paying the 3.2% + 50¢ card fee is offered at checkout page. This fee is imposed by 3rd party financial providers processing the payment.


NO PAYMENT IS TAKEN from your card until we have verified that your order is submitted correctly /or when payment has successfully received through Bank Transfer and PayNow. Check your payment status changed to "PAID" via your Store Account.

For more information, an order confirmation email is sent - use the email search panel to find your order number in case it auto-filter to spam inbox or another folder.


Please leave us a message if you have any other question that is not found here. Thank you.